If it does not fit, we make it right
Every REHMAI garment is cut once, to your measurements. Two photographs, your height, eight measurements read to the centimetre. Most pieces fit the first time. When one does not, our ateliers alter it, or recut it entirely. There is no charge for either. That is the Perfect Fit Guarantee.
What it covers
Fit, within 30 days of delivery. If the shoulder sits wrong, the sleeve breaks in the wrong place, the rise is short, the drape is off, tell us. Your stylist will look at the garment with you and arrange the work. Alteration comes first. If alteration cannot achieve the fit, we recut the piece entirely.
How it works
- Speak with your stylist, or write to hello@rehmai.com, within 30 days of delivery.
- Send a few photographs of the garment as worn, so we can see where the fit falls short.
- We alter first. Most adjustments are made at our ateliers and the garment comes back to you.
- If alteration cannot achieve the fit, we recut the garment entirely.
- REHMAI covers return shipping within Australia for all guarantee work.
What it does not cover
The guarantee is about fit. Because each piece is cut to your own measurements, we do not offer returns or refunds for change of mind. Damage after delivery and normal wear also sit outside the guarantee. A fault in the garment itself is a different matter, covered below.
Your rights under Australian Consumer Law
The Perfect Fit Guarantee is offered in addition to your rights under Australian Consumer Law, and nothing on this page limits them. If a garment is faulty or not as described, you are entitled to a repair, replacement or refund. Where the failure is a major one, the choice between a refund and a replacement is yours. If you are unsure which path applies, write to hello@rehmai.com and we will talk it through.