Refund policy

The Perfect Fit Guarantee

Every REHMAI garment is cut once, to your measurements, which makes the fit our responsibility. If your garment arrives and does not fit as it should, tell us within 30 days of delivery. Our ateliers will alter it, and if alteration cannot achieve the fit, we will recut the garment entirely. There is no charge for either.

We would rather recut a garment than have you wear one that is almost right.

Change of mind

Each garment is made to order for one person and cannot be restocked. Because of that, we do not offer returns or refunds for change of mind. If you are undecided between cloths or cuts, talk it through with your stylist before you order.

Nothing in this policy limits your rights under the Australian Consumer Law.

Faulty or misdescribed garments

Our garments come with guarantees that cannot be excluded under the Australian Consumer Law. If a garment is faulty or does not match its description, you are entitled to a repair, replacement or refund. If the failure is major, the choice between a refund and a replacement is yours.

How to make a claim

Email hello@rehmai.com and include:

• your order number
• a short description of the problem
• photographs where they help: the garment as worn for fit concerns, or the fault itself

We respond within two business days with the next step.

Shipping for guarantee work

REHMAI covers shipping within Australia for guarantee work, in both directions. Once your claim is confirmed we will send a prepaid return label, and we pay to send the garment back to you when the work is done.